WHATSAPP CHATBOT · BUSINESS AUTOMATION
Turn WhatsApp Into Your 24/7 Sales and Support Team
Your customers already live on WhatsApp. They message you there, ask questions there, and expect a reply in minutes — not the next business day. Nurotech builds WhatsApp chatbots for Indian businesses that qualify leads, book appointments, answer FAQs, and follow up on unpaid orders — automatically, around the clock, without adding a single headcount. Built on the official WhatsApp Business API. Compliant. Scalable. Running while you sleep.
OUR WHATSAPP CHATBOT BUILD PROCESS
From Conversation Design to Live Bot in 10 Days
A WhatsApp chatbot is only as good as the conversation it runs. We design every flow around the specific action you want your customer to take — then we wire, test, and go live.
01
Conversation Design & Flow Mapping
We map every conversation path your customers take — greeting, product inquiry, price question, booking request, complaint — and design a bot flow that handles each one intelligently. We also identify where a human agent should take over, and build those hand-off points into the flow. The conversation is the product; we spend the most time here.
02
API Integration & Platform Setup
We connect your WhatsApp Business API through a verified provider (WATI, Interakt, or a custom API build depending on your volume). We integrate the bot with your CRM, Google Calendar, WooCommerce, or Razorpay — so a booking, payment, or order update is reflected in your system automatically, with no manual data entry.
03
Test, Launch & Optimise
Every flow is tested with real conversation threads before launch. We check edge cases — what happens when a user types an unexpected message, what happens when a template message is rejected by WhatsApp. After launch we monitor conversation completion rates and drop-off points and refine the flows monthly.
WHY CHOOSE NUROTECH FOR WHATSAPP CHATBOTS
Six Reasons Indian Businesses Choose Nurotech to Automate WhatsApp
We have built WhatsApp automation for clinics, e-commerce brands, education institutes, and real estate firms. The use cases are different; the discipline is the same.
Official WhatsApp Business API
We build on the official API — not an unofficial bulk-sending tool that WhatsApp will eventually ban. Your number stays safe, your messages are delivered, and your account does not disappear on a Tuesday because the tool you were using got flagged.
CRM & Calendar Integration
A chatbot that collects leads but does not push them to your CRM is half a solution. We integrate with Zoho CRM, HubSpot, LeadSquared, or a simple Google Sheets pipeline — and with Google Calendar for appointment booking — so every interaction creates a real record in your system.
Multilingual Flows (Hindi + English)
India is not a single-language market. We build flows in Hindi, Hinglish, and English so your customers can interact in the language they are comfortable with. A user who gets a response in Hindi is more likely to complete the conversation than one who gets an awkward machine-translation.
Template Message Management
WhatsApp requires pre-approved message templates for business-initiated conversations. We manage the full template approval process — writing, submission, and approval tracking. We also monitor template quality ratings so you never get a number ban from poorly received messages.
Live Agent Hand-Off
Not every conversation should be automated to completion. We build smart hand-off points where the bot recognises a complex query, an unhappy customer, or a high-value lead and transfers the conversation to a live agent with full context. The agent picks up without asking “can you explain your issue again?”
Analytics & Conversation Intelligence
Every chatbot conversation is a data point. We set up reporting on message open rates, conversation completion rates, drop-off questions, and conversion rate (conversation → booked / purchased). You see exactly where your customers hesitate and what we can improve next month.
FREQUENTLY ASKED QUESTIONS
WhatsApp Chatbot Questions Answered
Is a WhatsApp chatbot legal for businesses in India?
Yes, provided you use the official WhatsApp Business API and follow WhatsApp’s Commerce and Business Policy. You must collect opt-in consent before sending business-initiated messages, use only approved message templates for the first contact, and not use the API for bulk spam. Nurotech builds every bot in full compliance with WhatsApp’s policy — your account is safe.
How is a WhatsApp chatbot different from WhatsApp Business (the free app)?
The free WhatsApp Business app is a manual tool — you or an employee reads and replies to each message. A chatbot built on the WhatsApp Business API is an automated system that responds instantly, qualifies leads via a conversation flow, books appointments, processes orders, and hands off to a human agent only when needed — at any hour, across thousands of conversations simultaneously. The free app does not scale; the API does.
How many conversations can the bot handle at once?
The WhatsApp Business API has no conversation concurrency limit — it can handle thousands of simultaneous conversations. The practical limit is the quality of the conversation design and the capacity of any human agents in the hand-off pool. We scale the bot architecture based on your volume forecast.
Can the bot take payments?
Yes. We integrate WhatsApp payments (where available) and Razorpay payment links into the bot flow — so a customer can complete a purchase within the WhatsApp conversation. The order is created in your WooCommerce or CRM, and the payment is confirmed automatically.
Do I need to change my existing WhatsApp Business number?
You can migrate your existing WhatsApp Business App number to the API — the migration process takes 2–3 days and preserves your number. Alternatively, if you are starting fresh or the existing number is personal, we set up a new dedicated business number on the API.
What does a WhatsApp chatbot cost to build and run?
Build cost depends on the complexity of conversation flows and integrations — a standard lead-qualification + FAQ bot starts from ₹25,000. Platform costs (the WhatsApp Business API provider fee) are typically ₹3,000–₹8,000 per month depending on message volume. WhatsApp charges per conversation (24-hour window) — rates vary by conversation category (marketing, utility, service). We provide a full cost estimate before any work starts. —
WHAT OUR CHATBOT CLIENTS AUTOMATE
What WhatsApp Automation Delivers for Real Businesses
80%+ of incoming WhatsApp enquiries answered automatically without human agent involvement on a typical weekday
Average response time reduced from 4–6 hours (manual) to under 30 seconds (bot) for lead-qualification messages
3× more leads captured from after-hours enquiries (outside 9 AM–6 PM window) after bot deployment
₹0 incremental staff cost to handle a 10× increase in WhatsApp enquiry volume post-bot
Appointment no-show rate reduced by 40% for clinic clients using automated WhatsApp reminders
5-step lead qualification flow completed by 68% of users who initiate a conversation (industry avg: 41%)
Tools & Platforms We Work With
WhatsApp Business API
WATI
Interakt
Zoho CRM
Google Calendar
Razorpay
WooCommerce
Google Sheets
Zapier
HubSpot
LeadSquared
Meta Business Suite
TESTIMONIALS
What Businesses Say After Deploying a Nurotech WhatsApp Bot
We run a multi-doctor clinic in Delhi and were missing 30–40% of enquiries that came in at night. Nurotech built a WhatsApp bot that collects the patient’s name, symptom, preferred doctor, and preferred appointment slot — automatically. Our reception team arrives in the morning to confirmed bookings, not a backlog of unread messages. Enquiry-to-booking rate went from 42% to 71%.
Dr Anoop Kumar, Medical Director, Kumar Multi-Specialty Clinic, Mayur Vihar Phase 1, Delhi
I sell educational courses to students across India and was manually replying to 100+ WhatsApp messages per day about fees, syllabus, and eligibility. The Nurotech bot handles all of that and pushes warm leads to my CRM. I spend my time on demos and closures now, not on answering the same five questions repeatedly.
Tanvi Agrawal, Founder, ClearPath Coaching, Laxmi Nagar, Delhi
The Hindi-language flow was the game-changer for us. Our customers in Tier-2 cities were not comfortable replying to an English bot. Nurotech built flows in both Hindi and Hinglish and our conversation completion rate jumped immediately. We are now automating our entire post-sale follow-up sequence too.
Praveen Yadav, Sales Director, Yadav Agri Equipment Pvt Ltd, Ghaziabad, UP
Ready to Get Started With Nurotech?
Tell us about your project and get a free, no-obligation audit and quote. Nurotech is a unit of Yogya Infomedia Limited — serving Delhi NCR and beyond.
