In this article, we are going to take a look at few mentioned reasons why you need to introduce a Facebook Messenger chatbot on your Facebook Page today. Read on to find out more.
1. Instant Reply
If the video on your Facebook Page takes more than 10 seconds to play, you may lose half of the viewers to your competitor. The same thing goes with the visitors as well. Just think about losing 50% of your prospective customers because you failed to respond to their queries in time. With a Messenger Chatbot, you can answer most of the questions your customers may ask without any delay.
2. Personalized Experience
Personalization helps you convert your prospects into customers. With Facebook Messenger chatbots, you can make your customers feel like they are interacting with a real person, not a machine. They provide the desired information or services without delay as well. For your retail online store, the Messenger Bot will act like a salesperson that can help customers find the required info about what you offer.
3. Boost Customer Service Level
Facebook Messenger Chatbots powered by Nurobot can process the natural language at various levels, such as discourse, semantics, and syntax. So, the chatbot gets the power to understand human psychology in order to respond to the visitors with the respective service and information. The information is provided instantly no matter the number of questioners.
4. Enhance User Engagement
As far as implementing the right graphics/UI is concerned, designers and developers have to bear extreme pressure. Since there is no limit to the customer expectation, improving the graphics/UI is a journey that can end nowhere. And Facebook Messenger Chatbot is just an important milestone in the journey. When designed well then chatbots can help a business makes its customers happy.
5. Business Intelligence
The Facebook Messenger Chatbots make this virtual assistant more powerful. So, it can save and process a good deal of casual data for researchers so that they can catch the minds of buyers. For any business, it is of paramount importance.
With the help of Messenger Bots, businesses can improve and enhance their products and services.
6. Performing Surveys
A Facebook Messenger Chatbot can get a better idea of the customer experience when they buy a product or service. Because the survey system via emails and websites is not successful as most visitors are not interested due to lack of time and many other reasons.
On the other hand, Messenger Bots engage customers in a real-time conversation making the brief about the needs of customers.
So, these are 6 things that will make you think that Facebook Messenger Chatbot is important for your business. Finally, you don’t want to end up losing a lot of customers. Your business growth depends on it.